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Employee Assistance Program (EAP)

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The Employee Assistance Program (EAP) is a resource for postal employees and their family members designed to help them with on-the-job, personal, or family problems. EAP is a counseling and referral service staffed with mental health professionals. It is a formal, non-disciplinary program that is free and voluntary.


The EAP toll-free hotline is available 24 hours a day, 365 days a year. Counselors are available for emergency, urgent care intervention. Call Center representatives provide information, referral, or assignments for all services. The phone number is 800-EAP-4YOU (1-800-327-4968). TTY users should call 877-482-7341.


The EAP Web site is accessible to all USPS employees and their family members. In addition to information on issues that affect workplace and personal lives, it offers provider and benefit information.


To learn more, read Frequently Asked Questions About The EAP.


Mental Health Screening – The USPS offers free, confidential telephone screening to help determine if you are suffering from depression or alcohol problems. Results are immediate.

To access these services, use any of the following options:
  • 24-hour telephone access: 1-888-299-0997
  • Spanish-language option at the same phone number
  • Deaf/Hard of hearing: TTY: 1-800-855-2880
  • The www.mentalhealthscreening.org Web site (In the keyword box, enter "blue" to login and begin the screening.)
The following organizations provide support to people struggling with alcohol and substance abuse, gambling problems, and domestic violence.


Alcoholics Anonymous is an international, community-based fellowship of recovering alcoholics.


Domestic Violence Hotline provides information and assistance to victims of domestic violence – both men and women.


Gamblers Anonymous is an international, community-based fellowship of people who work together to recover from their gambling problem.


Narcotics Anonymous is an international, community-based association of recovering drug addicts.


From Affordable Colleges Online the following may be used:


Preventing Substance Abuse on College Campuses: 


Mental Health Awareness & Student Wellness Guidebook





Manuals, Publications and Training Information

The following USPS publications provide information about EAP:

ELM Chapter 8.7 [PDF] — Employee Assistance Program

Publication 519 [PDF] — Employee Assistance Program

Publication 518 [PDF] —Supervisor’s Guide to the Employee Assistance Program

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